Track your order

Every order gets a tracking number by email the moment it is dispatched. If it has not arrived in your inbox, check your spam folder first — then email us and we will resend it.

The timeline

• Day 0: you order. You get an order confirmation straight away.
• Day 1 to 2: we dispatch, and you get a tracking number.
• Day 3 to 10: in transit. Most orders land inside this window.

Business days are Monday to Friday, excluding UK public holidays.

Tracking has not moved for days

This is the single most common thing people write to us about, and it is almost never a lost parcel. Tracking usually goes quiet for a stretch while a parcel is in transit between countries, then jumps forward several scans at once when it reaches the destination network.

If it has been silent for more than ten days, send us your order number and we will chase it.

It has been more than 21 business days

Then something has gone wrong and it is on us. Email us and we will replace the order or refund you in full. You do not need to deal with the courier yourself — until the goods reach you they are our responsibility, not yours.

Parts of my order arrived separately

That is normal. If you order several items they may travel in more than one parcel and arrive on different days, at no extra cost to you. Each parcel has its own tracking number.

The tracking says delivered and it is not here

Check with neighbours and any safe place you have set up with the carrier, then email us. We will open an investigation with them and sort it out from our end.

Still stuck

Email hello@fellmontoutdoors.com with your order number. We answer every email, usually within one working day.